All of our items are sitting in an Amazon warehouse and they are responsible for putting them into a box and shipping them out. Sometimes they use a box that is too big and don't add enough inserts to keep our items from getting banged around during transportation.
We tried our best by double sealing the tops (like ketchup bottles) and shipping the sprayers separately, but accidents still happen.
If you received a damaged product please contact us and we'll be happy to help.
We are so confident in the performance of all the products we release, if you become unhappy for any reason at all, let us know and we will do everything in our power to make it right. You can try our product once, or you can use the entire bottle! If you are unsatisfied, let us know.
No fine printing to read, no gimmicks.
Contact us ANYTIME for ANY REASON after your purchase and you will see what great customer service feels like!